qqen's Privacy Policy

qqen ("we", "us", "platform") operates a safe and reliable online gaming and betting service for players in Bangladesh. The privacy of your personal information is very important to us. This privacy policy explains what types of information we collect, how we use that information, and what steps we take to protect your information.

By using qqen's website or services, you are considered to have accepted the terms of this privacy policy. We recommend that you review this policy regularly, as we may update it from time to time.

This privacy policy applies to the following individuals:

• Any visitor browsing the qqen website
• Active registered members of qqen
• Anyone using any of qqen's services
• Anyone who contacts us

This policy does not apply to third-party websites or services, even if linked to from our platform.

When you open an account on qqen or use our services, we may collect the following personal information:

• Full name and date of birth (for age verification)
• Email address and contact information
• Documents required for identity verification (national ID card or passport)
• Payment information — such as bKash, Nagad, Rocket, or Upay numbers
• Bank account details (where applicable)
• User preferences and preferred language of communication

We collect only the information necessary to provide our services, verify identity, and meet legal obligations.

When you visit our platform, our systems automatically record certain information. This includes:

• IP address and device identifier information
• Browser type, version, and operating system
• Pages visited and time spent on the platform
• Referral URL and click patterns
• Login times, gaming activity, and transaction history
• Information collected from cookies and similar tracking technologies

qqen uses cookies and similar technologies that are stored in your browser. Cookies allow us to recognize you and remember your preferences. We use three types of cookies:

• Essential Cookies: Required for the basic functionality of the platform — these cannot be disabled
• Functional Cookies: Remember your login status and preferences
• Analytics Cookies: Help analyze how the platform is used

You can manage cookies through your browser settings, however disabling certain cookies may cause some features of the platform to not work properly.

qqen uses your personal information for the following purposes:

• Creating, verifying, and managing accounts
• Processing deposits, withdrawals, and other financial transactions
• Ensuring legal age verification (21 years or older)
• Preventing fraud and money laundering
• Providing customer support — via 24/7 live chat and email
• Managing and monitoring responsible gaming programs
• Sending relevant promotions and bonus offers (with your consent)
• Meeting legal and regulatory obligations
• Ensuring the security and integrity of the platform

We will not use your information for any purpose without a legitimate business reason, and will not process it beyond the purposes stated above.

If you have consented to receive promotional communications from qqen, we may inform you about new games, bonus offers, tournaments, and special promotions.

At any time, you may request to stop receiving these communications by emailing us at [email protected] or via our 24/7 live chat.

qqen does not sell or rent your personal information to any third party. However, we may share information in the following limited circumstances:

• Service Providers: Payment processors (bKash, Nagad, Rocket, Upay) and technology partners — only the information necessary for them to provide their own services
• Game Providers: Gameplay-related data may be shared with technology partners for game integration purposes
• Legal Authorities: Based on valid requests from Bangladesh law enforcement agencies or by court order
• Fraud Prevention: With relevant authorities in investigations of financial fraud or money laundering

All third parties are contractually obligated to protect your information and may not use it for their own purposes.

Some of our service providers use servers located outside Bangladesh. Where information is transferred internationally, we ensure that appropriate data protection measures are maintained and that information is secured through SSL encryption.

qqen maintains high-level security measures to protect your personal information. Our security framework includes:

• Industry-standard SSL (Secure Socket Layer) encryption — on all data transfers
• Storage of information in databases using AES-256 encryption
• Multi-factor authentication system
• Regular security reviews and penetration testing
• Automated alert system for suspicious logins and transactions
• Restricted staff access — only authorized personnel can access information
• 24/7 security monitoring system

We retain your information for as long as your account is active or as needed to provide our services. Information may be retained for an extended period in the following cases:

• Financial transaction records — in accordance with legal obligations
• Identity verification documents — in accordance with regulatory requirements
• Information related to disputes or investigations — until the matter is resolved

After account closure, we will retain certain information for a specified period in compliance with applicable law, and then securely delete it.

As a member of qqen, you have the following rights regarding your own information:

• Right to Access: You can find out what information we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete information in your account
• Right to Erasure: Under certain conditions, you can request that your information be deleted
• Right to Restrict Processing: In certain circumstances, you can request that the use of your information be limited
• Right to Data Portability: You can request your information in a structured, machine-readable format
• Right to Object: You can object to the use of your information for marketing purposes

To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will verify your request and respond within a reasonable time.

qqen strictly provides services to those aged 21 or older. We do not knowingly collect or store any information from individuals under the age of 21.

If we become aware that a minor has used our platform, we will immediately close that account and delete all associated information.

qqen is committed to responsible gaming. We use data on your gaming activity to do the following:

• Identify potentially problematic gaming behavior and provide support
• Enforce self-imposed limits (deposit limits, time limits, self-exclusion)
• Provide information and support related to responsible gaming

For more information on responsible gaming, visit our Responsible Gaming page.

If a data breach occurs that creates a high risk to your rights and freedoms, we will:

• Notify you within a reasonable time
• Inform you about the nature of the breach, possible consequences, and our response
• Advise you to take additional steps to protect your information
• Take immediate action to mitigate the harm

qqen reserves the right to update this privacy policy at any time. If any significant changes are made to the policy:

• The update date on this page will be changed
• You will be notified of the changes at your registered email address
• You will be given the opportunity to review the new policy when logging in to the platform

Continued use of the platform after any changes will be considered as your acceptance of the updated policy.

If you have any questions, comments, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7, support in Bengali

Our privacy team will review your request and respond within a reasonable time. For more information, visit our About Us page or FAQ page.

To learn more about your account information and rules, please read our Terms & Conditions page.